FAQ's

FAQ'S

Where can I find my Order Confirmation?

Sometimes your order confirmation can end up in your email's Junk/Spam folder. If you are unable to find your confirmation, please email our friendly customer service team - hello@makeupcartel.com.au

Are PONi Products all Vegan?

All of our PONi products are cruelty-free and almost all of our PONi products are Vegan. Currently, Brow Pop, Mane Stain, Brow Magic and White Knight are not Vegan.

Do you offer AfterPay internationally?

At the moment, we only offer AfterPay within Australia, however, we are looking to be able to offer this service to our US and NZ based customers.

Are PONi products safe for pregnancy and breastfeeding?

During pregnancy (and while breastfeeding)  it's advised to avoid Vitamin A, for this reason, we do not suggest using our PONi Lash & Brow Serum.