Change of mind return
We will accept product returns if you change your mind within 5 days of receiving your parcel. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging. If we are satisfied with the condition of the returned product/s, we will provide you with a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance. Store credits are valid for 30 days and are only for use at ponicosmetics.com.au. Please email our Customer Care team (email@example.com) to request a return.
If the item you have received is faulty or damaged, please email Customer Care (firstname.lastname@example.org) with a photo/video and a detailed description of the product fault.
Incorrect item/s received
If you have received an item that you have not ordered, please email our Customer Care team (email@example.com) within 3 days with a photo of the product/s you have received as well as your picking ticket and postage box.
Please do not open or dispose of the item/s until we have been in contact with you.