If you are not 100% satisfied with your purchase, we will accept product returns if you change your mind within 5 days following the date of purchase. You must contact us before returning anything and obtain a return authorization, please email firstname.lastname@example.org.
To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging and/or labels intact. If we are satisfied with the condition of the returned product/s, we will provide the customer a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance to the customer. Store credits are valid for 30 days and are only for use on ponicosmetics.com.au
If we are not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost. Shipping fees associated with the return of goods are at the sole responsibility of the customer; the exception to this is where we have deemed the product to be faulty where we will arrange the method of return at our own cost. If you think there is a fault with an item that you received, please contact us immediately.
Please choose your cosmetics carefully as once they are open they cannot be refunded or exchanged.