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Shipping Information

DOMESTIC SHIPPING


OPTIONS

DELIVERY INFORMATION

 ORDERS over $28 

 ORDERS under $28 
 
 TRACKING? 

 SIGNATURE? 

TOMORROW
(express post)


Order before 2:30pm AEST and if you are in a metro area and choose EXPRESS SHIPPING,
Australia Post will deliver the following day. (No deliveries on weekends or public holidays)
 

$3

$8



1-3 BUSINESS DAYS
(express post)


Choose EXPRESS SHIPPING and if you are not in the Australia Post Express Post
Delivery Network, it will be delivered within 1 - 3 Business Days
 

$3

$8



 within 6 BUSINESS DAYS  
(regular parcel post)


Regular Parcel Post will have your order delivered within 6 business days.
If you are from NT or WA rural or country areas, please allow up to 14 business days.
 

FREE

$5


 

WHEN WILL MY ORDER BE SENT?

To the best of our ability, orders received by 2.30pm, Monday to Friday, will be dispatched the same day for express delivery option and no later than the following day for standard delivery. *There may be slight delays in shipping (for express and standard) at times of high volume orders. Please also consider public holidays when checking shipping method. If you have any concerns or questions regarding your order please contact customer service or phone us on 1300 66 11 76. 

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an email from E-Parcel with a link and your tracking number. If your package has not arrived within the timeframe advised, please call your local Post Office just to make sure it's not waiting there for collection. If the parcel is not at the Post Office, call our Customer Service Team on 1300 66 11 76 or email hello@makeupcartel.com.au and we'll chase it up with Australia Post for you.

INTERNATIONAL SHIPPING


OPTIONS

DELIVERY INFORMATION

 SHIPPING COST 
 
 TRACKING? 

 SIGNATURE? 

within 4 BUSINESS DAYS 
(international express)


A premium delivery service that offers a trackable international express shipping within 2-4
business days

 

$29



within 10 BUSINESS DAYS  
(pack n track)


A trackable delivery option will have your order delivered between 6-10 business days, however,
this option isn't available for all shipping addresses

 

$5


CUSTOMS AND DUTY TAX

International orders can incur taxes and duties as determined by the Customs agency within the destination country. Although this doesn't always happen, assessment of duties and taxes will be based upon the value of the order and the Tax-free threshold (if applicable) for goods imported into the destination country. Payment of such taxes/duties is the responsibility of the recipient. This will occasionally be listed as an 'Additional Postage Fee', more information can be obtained by contacting your local customs office. The customer will be responsible for any customs or import charges.


REFUND AND RETURN POLICY

We will accept product returns if you change your mind within 5 days following the date of purchase. To qualify for a change of mind return, product/s must be unopened, unused and with all original packaging and/or labels intact. If we are satisfied with the condition of the returned product/s, we will provide the customer a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance to the customer. Store credits are valid for 30 days and are only for use at ponicosmetics.com.au

If we are not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost. Shipping fees associated with the return of goods are at the sole responsibility of the customer; the exception to this is where we have deemed the product to be faulty where we will arrange the method of return at our own cost.

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